Billing Terms And Conditions

Last Updated: February 10, 2026

By placing an order on tilxe.com, you agree to the following billing terms and conditions. These policies are designed to ensure a secure and transparent transaction process for all our customers.

Secure Payment Methods

We accept a variety of secure payment methods to provide you with a flexible shopping experience:

Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
Digital Wallets: Apple Pay and Google Pay.
Online Payment Platforms: PayPal (when available at checkout).

All transactions are processed through secure, encrypted gateways. Tilxe does not store your full credit card information on our servers.

Order Authorization and Charging

When you place an order:

Authorization: Your payment method will be checked for validity and available funds.
Payment Capture: Your account will be charged immediately upon completion of the checkout process.
Verification: We reserve the right to verify any transaction to prevent fraud. If we suspect unauthorized use of a payment method, we may cancel the order and issue a refund to the original source.

Pricing and Taxes

Currency: All prices are listed and processed in U.S. Dollars (USD).
Sales Tax: Sales tax will be applied to orders where applicable by law, based on the shipping address provided at checkout.
Price Changes: Tilxe reserves the right to change prices for any product at any time without prior notice. However, once an order is placed, the price is locked and will not change.

Billing Information Accuracy

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Order Cancellations

If you need to cancel an order, please contact us immediately at support@tilxe.com.

If the order has not yet been processed, we will cancel it and issue a full refund.
If the order has already entered the fulfillment process or has been shipped, it cannot be cancelled. In this case, you will need to follow our Refund and Return Policy.

Payment Declines

If your payment is declined, please:

Verify that your billing address matches the information on file with your bank.
Check that your card is not expired.
Ensure there are sufficient funds available.
Contact your bank to see if they are blocking the transaction for security reasons.